Shipping policy

Last Updated: August 12, 2026

At Celestiquee, we aim to process and deliver your order as efficiently as possible. Please review the information below regarding order processing and delivery.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high order volume, promotions, or holidays, processing may take longer than usual.

2. Estimated Delivery Times

After your order has been processed, estimated delivery times are:

Germany: 2–5 business days
European Union: 5–10 business days
United Kingdom: 5–10 business days
United States & Canada: 7–12 business days
Australia & Other International Destinations: 7–14 business days

These delivery times are estimates and are not guaranteed.

3. Shipping Delays

Delivery times may be affected by circumstances outside our reasonable control, including:

Severe weather.
Public holidays.
Customs processing.
Carrier delays.
Incorrect or incomplete delivery information.
High shipping volumes.
Other unforeseen circumstances.

Customs procedures may also cause additional delays for international orders.

4. Shipping Confirmation

Once your order has been shipped, you may receive a shipping confirmation containing tracking information where tracking is available.

Please allow some time for tracking information to become active after the shipment has been handed to the carrier.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because of an incorrect or incomplete address, please contact us at contact@celestiquee.com. Additional shipping costs may apply if the order needs to be shipped again.