Shipping policy

At Celestiquee, we are committed to delivering your order safely and as quickly as possible. Please review our Shipping Policy below.

Shipping Destinations

We currently ship to customers in:

Germany
European Union countries
Switzerland
United Kingdom
South Africa
Selected international destinations

If your country is unavailable at checkout, please contact us before placing your order.

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

European Union & Switzerland: 8–10 working days
United Kingdom: 6–10 working days
South Africa: 8–12 working days

Please note that delivery times are estimates only and may vary due to carrier delays, customs clearance, weather conditions, public holidays, or peak shipping periods.

Shipping Costs

Shipping charges are calculated automatically during checkout based on your delivery location and selected shipping method.

From time to time, Celestiquee may offer promotional shipping discounts or free shipping offers. Any applicable offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number, allowing you to monitor your shipment until delivery.

Please allow up to 48 hours after shipment for tracking information to become available.

Customs, Duties & Taxes

For international shipments, your order may be subject to customs inspections, import duties, taxes, or other local fees imposed by your country's customs authorities.

These charges are not included in your purchase price or shipping costs and remain the responsibility of the customer.

Lost, Delayed or Damaged Shipments

If your order is significantly delayed, lost in transit, or arrives damaged, please contact us as soon as possible so we can assist you.

Email: contact@celestiquee.com

Please include your order number when contacting us to help us resolve your request as efficiently as possible.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

Celestiquee is not responsible for delays, lost shipments, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.