Refund policy

Last Updated: August 12, 2026

At Celestiquee, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the conditions outlined below.

1. Return Period

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be unused and unworn.
Be in its original condition.
Be free from stains, damage, odors, or signs of use.
Include the original packaging where applicable.
Include any original tags or labels attached to the product.

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

To request a return, please contact us at:

Email: contact@celestiquee.com
Phone: +49 162 9977268

Please include your order number, the item(s) you wish to return, and the reason for your return.

We will provide you with further return instructions after reviewing your request.

Please do not send an item back without contacting us first, as unauthorized returns may not be accepted.

3. Return Shipping

Unless the return is due to an incorrect, damaged, or defective item received, the customer is responsible for the cost of return shipping.

If the item is defective, damaged during delivery, or we sent you the wrong item, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method used for the purchase.

Please allow your payment provider additional processing time before the refunded amount appears in your account.

5. Partial or Rejected Refunds

A refund may be reduced or rejected if:

The product shows signs of use or wear.
The product has been damaged after delivery.
Original tags or packaging are missing where required.
The item is returned after the 30-day return period.
The item does not meet the return conditions described above.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly at contact@celestiquee.com.

Please provide your order number and, where appropriate, photographs showing the issue. We will review the matter and work with you toward an appropriate resolution.

7. Exchanges

If you would like to exchange an item, please contact us before returning the product. Depending on product availability, we may provide instructions for an exchange or recommend returning the original item and placing a new order.

8. Non-Returnable Items

Certain items may not be eligible for return where applicable, including products that have been used, damaged by the customer, or otherwise do not meet the return conditions.